We’re excited to continue upgrading AI Agent with 3 additional Actions — now available in your account:

• Cancel subscription on Recharge

• Send Loop Returns portal deep link

• Send return shipping status from Loop Returns

These Actions will help you instantly resolve more types of requests from customers — providing a superior experience for customers while saving time for your team!

And of course, as is always the case with AI Agent, your team can control when AI Agent can perform these Actions.

AI Agent’s Actions are a true game-changer

As you know, order edits (e.g. subscription cancellation) must be executed quickly before the order is fulfilled and changes can no longer be made.

Often, human support can’t act in time, leading to a long list of issues, including:

• Orders getting sent to the wrong address and getting lost

• Shoppers and businesses paying to reship orders

• Shoppers returning orders they meant to cancel

With Actions, AI Agent can instantly make these updates before it’s too late.

Your team is in full control

These Actions are pre-built in Gorgias, meaning your team can enable them without any technical skills. And when enabling Actions, you can control exactly how AI Agent behaves.

With Input variables, you can direct AI Agent to collect/confirm information from the shopper before performing the action.

For instance, you can request a shopper confirm certain details before performing the Action:

With Conditions, you can tell AI Agent exactly when it should (and shouldn’t) perform the Action.

For instance, you could choose to only perform an Action if the order is marked unfulfilled and was placed within the last 2 days.

These Actions join 2 existing Shopify Actions (Cancel order and Update shipping address).

Check out our Actions Help Doc or explore Actions in your account today!