We’re excited to announce we’ve released x12 new AI Agent Actions to help you provide instant resolutions and avoid a backlog of tickets this holiday season 🎉

Our AI Agent Action catalog now contains 19 Actions (and growing) to help you resolve customer queries that require you to make changes in 3rd party apps:

🤩 New Actions for AI Agent

Get additional order status info from 3PL software (in addition to Shopify) to help answer order status questions:

• Get order info from ShipMonk

• Get order info from ShipBob

• Get order info from ShipStation

Offer more Shopify Actions to edit and reship orders:

• Editing orders before they go out for shipment:

  • Remove item from an order (e.g. shopper order x3 items and now wants x2)

  • Replace item from an order (e.g. change color or size)

• Reship an order for free (e.g. item gets lost in transit or arrives damaged)

Support additional subscription apps, Skio and Loop Subscriptions:

• Skio

  • Cancel subscription

  • Skip subscription

• Loop Subscriptions

  • Cancel subscription

  • Skip subscription

  • Pause subscription

  • Resume subscription

How to set up Actions?

To access Actions, log into Gorgias and head to Automate > AI Agent > Actions > Browse All Actions. Want help with Actions? Register for our AI Agent Actions webinar or explore our Actions Help Docs.

Keep an eye out for more Actions coming towards the end of the year! Don’t see the Action or app you need? Let us know here.

Happy automating!