Gorgias Updates

www.gorgias.com

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Introducing Action Events Logs for AI Agent Actions

by Ricardo de Arruda, software engineer

We are excited to announce the launch of Events Action Logs for AI Agent Actions a new feature that provides you with detailed insights into every action executed by your AI Agent. Key Features: Execution Tracking: Monitor when an

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Do more with the ticket panel; Bulk actions are here!

by Gorgias Product Team

You can now perform bulk actions directly from the ticket panel! We’re incredibly excited to bring you this functionality after we introduced the ticket panel earlier this year. You told us that you love the convenience and usability of the

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Set default email address

by Neshat Korivand, Senior product manager

We are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction

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Optimize Your Campaign Messaging with A/B Testing

by Nicolae Godina

Ready to maximize the impact of your campaigns? Our new A/B testing feature lets you experiment with different messaging variations to find out what resonates most with your shoppers. Here’s how it works: When you launch a test, your

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AI Agent Actions for Recharge and Loop Returns

by Jordan Miller, Product Marketing Manager - Automate

We’re excited to continue upgrading AI Agent with 3 additional Actions — now available in your account: Cancel subscription on Recharge Send Loop Returns portal deep link Send return shipping status from Loop Returns These Actions will

AI Agent Actions for Recharge and Loop Returns

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Drop-off Analysis in Flow Builder

by Narcisa Minca, Full Stack Developer

We are excited to announce a new addition to the Flow Builder – the Flow Drop-off Analysis! 🎉 The drop-off analysis allows you to see where customers are exiting your flows, step by step. This new capability enables you to identify and

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Shopify Actions for AI Agent

by Jordan Miller, Product Marketing Manager - Automate

We’re excited to announce that our first pre-built Actions are now available for AI Agent! Cancel Order in Shopify Edit Order Shipping Address in Shopify These Actions will help you instantly resolve more types of requests from customers

Shopify Actions for AI Agent

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Convert Orders Metric Drilldown

Our Performance Dashboard just got a major upgrade 🎉 Now, you can dive into a detailed view of all the orders generated from your campaigns. No more just seeing the number of orders—now you can see exactly what products were ordered, the

Convert Orders Metric Drilldown

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