Gorgias Updates

www.gorgias.com

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Predefined Custom Action values

by Manuel Colasante

Hey! We’re glad to announce that we added a new feature, and a fresh new look, to custom actions. Yes the ones you tend to forget about because once you set them, they fulfil their duty on demand, in total discretion. Custom actions are

Predefined Custom Action values

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Simplified navigation in Automate menu 🤩

We’ve made some improvements to our Automate page for a clutter-free, simpler, and more intuitive navigation experience! Here’s what you should know: My Automate page has been renamed Overview to better reflect its purpose to give you

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Publishing Flow from the Flow builder!

by Sufiyan, Senior Software Engineer

🚀 Exciting Update! Introducing Direct Flow Publishing from the Flow builder! 🎉 🛠️Flow builder Integration: Enable Flows directly from the Flow builder, eliminating the need to navigate to separate pages. 🔄Streamlined Navigation:

Publishing Flow from the Flow builder!

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Channel filter on Automate Statistics

by Narcisa Minca, Full Stack Developer

We are excited to announce a new addition to the Automate Overview Page – the Channel Filter! 🎉 The channel filter allows you to segment and analyse your automate data based on specific channels. This new capability enables you to gain

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AI Agent and bugfixes come to Automate Statistics

by Matthieu Bresson

Our Automate statistics pages just got some love: If you are part of the beta for AI Agent, you should now see AI Agent automated interactions in your Automated interactions by feature dashboard, which should help you visualize the impact

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📊 Improved Busiest Times Report

by Charles Jacquet

We have updated the Busiest Times report It uses our new data stack, which means that you will be able to aggregate up to a year worth of data, and will ensure data consistency for past periods. We have also added support for more

📊 Improved Busiest Times Report

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🔎 Search Match Highlighting

by Charles Jacquet

We're happy to announce two features that will make your search experience more intuitive: the All tab in the spotlight search and Search Match Highlighting! From now on, when you search, all the matches will be highlighted within the

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AI-generated articles available for BigCommerce, Magento, and WooCommerce stores

by Jordan Miller, Product Marketing Manager - Automate

We’re thrilled to announce that AI-generated articles are now available for Gorgias users on all ecommerce platforms, including BigCommerce, Magento, and WooCommerce. This feature uses AI to analyze your account’s most frequently asked

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Column headers remain in place when scrolling in a View

by Agent Experience Team

Views provide a great way to guide your workflow, directing you to handle tickets in a specific order - starting with one View before moving on to others. Therefore, improving the user experience for Views is very important to us at Gorgias