Gorgias Updates

Gorgias Updates

www.gorgias.com

New ticket merge possibilities

by Gorgias Team
We recently added new possibilities for merging tickets! You can now merge those tickets combinations: Two Aircall tickets from the same customer Two Messenger tickets from the same customer and same integration An Aircall and an Email...
Improvement

Auto-phrase-completion in French

by Gorgias Team
Improvement
Since we released it for the first time in English last year phrase auto-completing has been one of the most used features on Gorgias, allowing agents to save precious seconds on every message typed. We are announcing that phrase...
Auto-phrase-completion in French

Intent classification gets better!

by Victor
We know you love automating tickets using intent classification so we updated intents to be more relevant to Ecommerce use cases. The following changes are live: > The shipping/status intent is split into shipping/status and a new...
Improvement

New infobar design

by Samy Laumonier
We just released the new infobar design! Now, widgets are grouped by integration type and you can display several widgets side-by-side. Actions are displayed when you hover over a widget. You can quickly shrink/expand widgets with the...
Improvement

Undo sent message

by Gorgias Team
When responding to our clients we may send something we would like to revert, that's why we are introducing the ability to undo sent messages. Even though it is restricted to emails, you can expect us to add more of these to help you...
Improvement

New refund order action for Shopify

by Samy Laumonier
We just released the new version of the “refund order” action for Shopify! You can now refund Shopify orders from Gorgias with all the features and options that Shopify has, including: set quantities to refund set shipping amount to...
Improvement

Apply a line-item discount while duplicating a Shopify order

by Samy Laumonier
We just released an improved version of the "duplicate order" action for Shopify! You can now apply discounts at the line items level: This is an update on the previous announcement about the new duplicate order action for Shopify. You...
Improvement

New cancel order action for Shopify

by Samy Laumonier
We just released the new version of the “cancel order” action for Shopify! You can now cancel Shopify orders from Gorgias with all the features and options that Shopify has, including: set quantities to refund set shipping amount to...
Improvement

Intent-detection now works in multiple languages

by Gorgias Team
Improvement
We have just updated Intent-detection (https://docs.gorgias.com/rules-auto/use-customer-intent-in-rules), to support most major languages (previously only English was supported). Notably we have good results with the following...
Intent-detection now works in multiple languages