Gorgias Updates

BigCommerce: Refund Order action

by Iustina Dumitru
Announcement
New feature
🎉 We are happy to announce another BigCommerce update. Now you can refund BigCommerce orders directly in Gorgias. When applying an order level refund you can: Specify the custom amount you want to refund Choose your preferred refund

Search for ticket field dropdown values

by Manuel Colasante
New feature
Are you already using Ticket Fields? If not, you should at least take a look at them. They can greatly help you answer some critical questions concerning your business. For those who have adopted them, we noticed your excellent use of the

Customize Chat Robot Icon 🤖

by Juan Carlos Quintero
We want to let you know that now you can customize the chat robot icon for automated messages. What to do You can go to the Appearance page of your chat and upload a company logo. That's it! The company logo will be used for the robot
Announcement
Improvement

New Support Performance Overview (beta)

by Charles Jacquet
Announcement
New feature
We are happy to announce that the new Statistics Overview page is live in beta. Thanks to this page, you will gain even more actionable insights about your CX at a glance! Optimize the customer experience based on their perspective Easily

New ticket fields types: Number and Yes/No

by Ionut Zamfir
Improvement
We are happy to introduce 2 new types of ticket fields. 🎉 Number 🔢 The Number field will allow you to store numerical values: integers (e.g. -1 or 5435) as well as decimals (e.g. 3.14). One use case could be to store the cost of

Control ticket volume for Automation Add-On subscribers

by Narcisa Minca, Full Stack Developer
We’re thrilled to announce that we’ve added a new feature to chat to help you control your ticket volume. We believe this feature will help you reduce the flow of conversations, making your interactions with customers more efficient. This
Announcement
New feature

Copy Order Number with one-click in Shopify Widget 🏃‍♀️

by Simone Basso
Announcement
Improvement
In an effort to maximize your productivity and prioritize your feedback, we made some improvements on the Shopify widget experience. We are happy to announce that from now on you can copy the Shopify order numbers in just one click!

"Contact Form" channel

by Kyrylo Chebotarov, Senior Software Engineer
Hey there! We are excited to introduce the new Contact Form channel! 🎉 With this new feature, you can collect relevant information from your shoppers upfront and automate support actions by setting up rules and macros for tickets
New feature
Announcement

Automatically save new draft tickets

by Xuan-Thi Nguyen, Front-end developer
New feature
Starting to write a new ticket then need to run to something else? Don’t worry, you can now pick up where you left off and choose to resume the ticket or discard it and start a new one. Note that for the moment, you can keep one draft at