Gorgias Updates

Campaign Status Overview

by Matilda Lee
Convert
Improvement
Performance Dashboard has undergone another improvement — Campaign Status Overview🚦 What is it? The Campaign Status Overview allows you to view the current status of all your campaigns at a glance within the Performance Tab. You can now

Drop-off Analysis in Flow Builder

by Narcisa Minca, Full Stack Developer
We are excited to announce a new addition to the Flow Builder – the Flow Drop-off Analysis! 🎉 The drop-off analysis allows you to see where customers are exiting your flows, step by step. This new capability enables you to identify and
Announcement
New feature

Shopify Actions for AI Agent

by Jordan Miller, Product Marketing Manager - Automate
Announcement
New feature
We’re excited to announce that our first pre-built Actions are now available for AI Agent! Cancel Order in Shopify Edit Order Shipping Address in Shopify These Actions will help you instantly resolve more types of requests from customers

Convert Orders Metric Drilldown

by Jan Balaz
Announcement
New feature
Convert
Our Performance Dashboard just got a major upgrade 🎉 Now, you can dive into a detailed view of all the orders generated from your campaigns. No more just seeing the number of orders—now you can see exactly what products were ordered, the

Meet your new team member: AI Agent

by Bernie Goldenberg, Senior Product Marketing Manager - Automate
Announcement
New feature
We’re thrilled to announce that AI Agent is now available in all Automate subscriber Gorgias accounts! Get ready to transform your customer experience. Who is AI Agent? AI Agent is your newest team member. It sends accurate, personalized

Predefined Custom Action values

by Manuel Colasante
Improvement
New feature
Hey! We’re glad to announce that we added a new feature, and a fresh new look, to custom actions. Yes the ones you tend to forget about because once you set them, they fulfil their duty on demand, in total discretion. Custom actions are

Effortless Outbound Calls

by Denisa Dumitru
Announcement
New feature
We’re thrilled to unveil our latest enhancement – the Outbound Dialer! Say goodbye to the hassle of making outbound calls. Using the Place Call button, you can effortlessly connect with your customers. Simply click the button to open the

Stay Connected: Forward Calls to Your Mobile Device While Offline! 📞

by Matteo Silvestro
Announcement
New feature
Never miss an important call again, no matter where you are! With our new feature, you can easily forward calls to your mobile device even when you're offline. Follow these simple steps to set it up: Log into your account and navigate to

🛍 Shopify Draft Orders

by Simone Basso
Announcement
New feature
We’re excited to announce that Gorgias now supports Shopify Draft Orders in the ticket sidebar. You can now see the customer’s last 5 pending draft orders directly in the Shopify widget and have greater visibility into the full sales cycle