Gorgias Updates

Gorgias Updates

www.gorgias.com

In-ticket suggestions

by Romain Charbit
Our Gorgias automation features are getting smarter and are now coming to you when the context is right 🎉 Have you ever wondered “How this rule works?” or “What is this autoresponder doing?” For tickets where an autoresponder would’ve
New feature

Chat appearance enhancement for readability

by George Chetreanu, Engineering Manager
Announcement
New feature
The chat will now automatically adjust the color of the text and icons to ensure proper contrast with the Main and Conversation colors specified in the appearance settings. This feature will help improve the readability and accessibility of
Chat appearance enhancement for readability

Loop Returns x Order management flows

by Jan Szybowski, Software Engineer
Hi 👋 we are excited to announce the integration between Loop Returns and Order Management flows. This integration allows for a seamless shopper return experiences, while also reducing the load on your agents. If you are an Automation
Announcement
New feature

Automatic offline mode in the chat

by Roman Fayzullin
Hello 👋 Several months ago we introduced offline mode in the chat, which allowed you to disable live conversations manually via settings. You could use this feature temporarily or permanently to set the right expectations to shoppers when
New feature

Standalone widgets

by Manuel Colasante
New feature
Improvement
Hey 👋 Remember custom actions in widgets? Our own support team at Gorgias finds this feature to be super helpful and uses it heavily. We hope you do too! 😉 But we noticed that sometimes, we want to add a custom action button or link
Standalone widgets

Sending Discount Codes from Gorgias ticket messages

by Bogdan Tănase, Engineering Manager
You can now easily create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias. How it works? Before you start make sure the Shopify integration has the permissions to access the Discount
New feature

Easily duplicate or delete help centers

by Nicușor Chiciuc
New feature
Improvement
Some of you have been actively using our new help center feature. We’re really excited about that! To make it easier to reuse configured settings, we made it simple to duplicate any help center from the main list view. Duplicated help
Easily duplicate or delete help centers

New Macro Action: Forward email

by Felipe Mora
You can now add a Forward Email action on macros, which forwards the entire thread including current response to other recipients. To do so, head over to the macro editor and select the Forward Email icon, the same way you’d do it in the
New feature

Estimated wait time in the chat

by Roman Fayzullin
👋 We’re happy to introduce a new functionality in Gorgias Chat, which allows visitors of your website to see information about how long they might be waiting for a live agent. How does it work Gorgias Chat will now display the estimated
New feature