Gorgias Updates

www.gorgias.com

timestamp1726510562962

New stats filters: Support for Ticket Fields and Advanced logic

by Charles Jacquet

Introducing new Statistics filters! We have given our Statistics filters a visual makeover and enhanced their functionality! Support for Exclusion in Filters In all new reports, filters now support both inclusion and exclusion

New stats filters: Support for Ticket Fields and Advanced logic

timestamp1725547847723

Do more with the ticket panel; Bulk actions are here!

by Gorgias Product Team

You can now perform bulk actions directly from the ticket panel! We’re incredibly excited to bring you this functionality after we introduced the ticket panel earlier this year. You told us that you love the convenience and usability of the

timestamp1724943205290

Custom UTM Parameters for Convert

Users now have control over their campaign tracking with the ability to customize UTM parameters for Convert campaigns. 🔧 Advanced Analytics: Customize UTMs to ensure accurate data and cleaner attribution. 🤝 Agency Collaboration: Align

timestamp1724070931533

Optimize Your Campaign Messaging with A/B Testing

by Nicolae Godina

Ready to maximize the impact of your campaigns? Our new A/B testing feature lets you experiment with different messaging variations to find out what resonates most with your shoppers. Here’s how it works: When you launch a test, your

timestamp1722883655843

Sorting search results in Advanced Ticket Search

by Gorgias Product Team

We are happy to share that you can now manually sort the search results when performing an Advanced Ticket Search. Simply click on any of the column headers that represent timestamps to sort by either ascending or descending order. This

timestamp1722347322206

Collection-Based Unique Discount Code

Users can now apply unique discount codes to specific collections. This improvement provides greater flexibility, allowing you to offer targeted discounts on selected collections rather than your entire product catalog. Enjoy more control

Collection-Based Unique Discount Code

timestamp1722268902943

Campaign Status Overview

Performance Dashboard has undergone another improvement — Campaign Status Overview🚦 What is it? The Campaign Status Overview allows you to view the current status of all your campaigns at a glance within the Performance Tab. You can now

Campaign Status Overview

timestamp1720705433376

Convert Orders Metric Drilldown

Our Performance Dashboard just got a major upgrade 🎉 Now, you can dive into a detailed view of all the orders generated from your campaigns. No more just seeing the number of orders—now you can see exactly what products were ordered, the

Convert Orders Metric Drilldown

timestamp1720107914781

📊 Improved Channels Report

by Charles Jacquet

We have updated the Channels report It uses our new data stack, which means that you will be able to aggregate up to a year worth of data, and will ensure data consistency for past periods. We have also added support for more metrics!

📊 Improved Channels Report

Newer