Gorgias Updates

www.gorgias.com

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New ⬅️ and ➡️ arrows to navigate between tickets quickly

by Iustina Dumitru

At Gorgias, we strive to make the agent experience as fast and intuitive as possible. We’ve heard your feedback that providing a quick way to navigate from ticket-to-ticket is a crucial part of a great support experience. Today, we are

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Introducing Flows!

by Valentin Perret, Group Product Manager

We’re thrilled to announce Flows, a new Automation Add-on feature that lets you personalize your automation support! What are Flows? Flows are automated conversations that assist shoppers with personalized guides, recommendations, and

Introducing Flows!

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Improved Snooze Button Location

Gorgias’ Snooze feature is commonly used when an agent is waiting on a customer’s reply and doesn’t want that ticket to clutter their queue. Today, we are announcing a small change in the location of the Snooze button. The Snooze button is

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Improved Agents performance report

by Maciej Mikulski, Senior Front-End Engineer

A revamped Agents report We are happy to announce that we have overhauled entirely the Agents report to surface more information and make it easier for you to assess the effectiveness and efficiency of your team! 🥳 All the metrics now

Improved Agents performance report

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Campaigns list refinements

by Robert Pamfile

We're thrilled to share some amazing updates to our Campaigns List that will supercharge your workflow: 🔍 Smart Search: Find campaigns in a flash with our new search function. 🔘 Effortless Filters: Easily filter campaigns by active or

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Preview mode for automation features in Chat & Helpcenter

by Ulad Ramanovich

💬 Note that this feature is only available to Automation Add-on subscribers. For more information about how you can use the add-on to automate 30% of your customer requests, don’t hesitate to reach out! We are pleased to announce that now

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Introducing Gorgias’ Updated Look!

by Xuan-Thi Nguyen, Front-end developer

As part of our efforts to make your experience even better, we are happy to introduce Gorgias’ updated look to make it easier to read text. Please note that this is not a setting that is configurable. But that's not all – our new look is a

Introducing Gorgias’ Updated Look!

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New autoresponder with article recommendations ✨

by Ricardo de Arruda, software engineer

With our new autoresponder feature, you can reply to common customer questions with relevant help center article suggestions. Our AI detects customer questions in incoming emails, auto-replies with relevant articles from your help center,

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Initiate or restart conversations at any time with WhatsApp Message Templates

by Andrei Don, Denisa Dumitru, Adrian Ursu, Teodor Zait

We are excited to announce our support for WhatsApp Message Templates! 🎉 Using this new feature, you can now initiate or restart conversations with shoppers outside the 24-hour conversation window! What are WhatsApp Message Templates?

Initiate or restart conversations at any time with WhatsApp Message Templates