Gorgias Updates

Gorgias Updates

www.gorgias.com

Update in ReCharge widget links

by Maxime Landry
Until today, ReCharge links were not working at all due to some limitations with ReCharge app inside Shopify. That’s no longer the case! ✨ We updated the Customer, Subscription and Order links in the ReCharge widget. You might need to
Developers
Improvement

New "Add Internal Note" action for rules

by Romain Charbit, Software Engineer
New feature
We added a new action to rules: Add Internal Note. This action lets you add an internal note automatically to a ticket in reaction to an event. This way you can, for example, improve your assignment workflow by automatically and
New "Add Internal Note" action for rules

View sections on the mobile app

by Nikola Mijović, Senior Software Engineer
We’ve implemented view sections in our mobile app! ✅ You will now be able to see the same view organisation that you have set up in the web app with the ability to scroll the navigation bar and collapse sections. Until now, accessing views
New feature

Statistics on message intents

by Mathias Ngo
New feature
We added a new report in your statistics pages 🔥. We now offer a dashboard on detected & reported message intents! This dashboard will allow you to track what your customers wants and needs, and detect the most recurring inquiries. It can
Statistics on message intents

Shopify customer and order editable tags lists

by Maxime Landry
We added the possibility to edit customers and orders tags lists directly from your Shopify widget in Gorgias Helpdesk. Once your edition is over, all your tags will be synchronised with Shopify. You can add/ remove and move this field as
Developers
New feature

Receive & respond to Instagram Direct Messages

by Mehdi Dellagi
New feature
Announcement
It’s finally here! We’ve just launched our integration to receive and respond to Instagram Direct Messages from within Gorgias. Our integration offers the following capabilities… 1. Receive and respond to Instagram direct messages in
Receive & respond to Instagram Direct Messages

Mark tickets as unread (and read)

by Julián Pérez
Announcement
New feature
If you are avid email users as we are, you know how useful is to have the ability to select one or multiple emails are mark them as unread (or read, for that matter). It helps you visit later a message you have to address but don’t have the
Mark tickets as unread (and read)

Adding returns and cancellations to our chat Self-service flows

by Gleb Billig, Software Engineer
New feature
What's new? We are adding two new features to the Self-service Portal! 🎉 Request returns or cancellations for orders! This means that customers who log into the Self-service portal inside the Gorgias chat will now see two new actions for
Adding returns and cancellations to our chat Self-service flows

Yotpo integration

by Walter Danilo Galante, Software Engineer
Announcement
New feature
Excelling in customer support is all about context. The more information you have at hand, the better you can serve your customers. That’s why we at Gorgias are laser-focused on helping leveraging your entire Ecommerce stack. To support
Yotpo integration