Gorgias Updates

www.gorgias.com

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Snooze actions in macros and rules

We’ve added snoozing tickets to the available list of actions in rules and macros. This new feature allows to automatically snooze tickets by setting rules and macros, just as you did any other action. Check-out the behavior for rules👇 And

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Filter improvements on statistics pages

by Xuan-Thi Nguyen, Front-end developer

We fine-tuned the statistics pages by adding an option to toggle all displayed items in your filters in one click 🎉, and by enabling team selection on top of your agents. This is the first step to ease navigation through our built-in

Filter improvements on statistics pages

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Integrations REST API documentation

by Julián Pérez

After the widgets API endpoint, we've now have updated our REST API doc with again a new resource: integrations! 🎉 Integrations connect Gorgias with external services (e.g. Gmail, Shopify, Chat systems). There are two types of...

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Widgets REST API documentation

by Julián Pérez

We have updated our REST API doc with a new resource: widgets! 🎉 Widgets are containers that can be used to display custom data coming from any integrations on the right-hand sidebar of the ticket or user page. Widgets styling can be...

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Editable reply threads for email messages

by Gorgias Team

We are really excited to announce that you can now edit reply threads when forwarding or responding to emails! To try it out, go to an email ticket and click the "three dots" button in the text editor. This will inject the reply thread...

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Improved shipping line selection in Shopify actions

by Gorgias Team

We just released an improvement of our "Create order" and "Duplicate order" Shopify actions! We now fetch the available shipping rates via the Shopify API, so that you can quickly add a shipping line, as you can see on this screenshot...

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Message failure pop-up notification improvement

by Mehdi Dellagi

We have changed the behavior of pop-up notifications when messages fail to send in order to make sure customer support agents do not miss it. Indeed, these notifications will not be dismissed automatically after a few seconds but will...

Message failure pop-up notification improvement

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Send CSAT via Outlook/Gmail integration

by Engineering: Integrations

We have updated our Customer Satisfaction Survey: from now on when sending surveys on emails related to Gmail or Outlook integrations, the integration will be used to send the survey. You will now have a copy of surveys sent in your...

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Improved sending Facebook Messenger messages experience

by Gorgias Team

We recently improved the experience of sending single messages in Facebook Messenger tickets! You can now: Add inline images to your Facebook Messenger replies using the button in the reply area or by pasting images from clipboard...