Gorgias Updates

www.gorgias.com

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Attachments for contact form

by Irinel Neculita

Hey everyone!🔔 We have another important update on our Help Center Contact form! Now your customers will be able attach files to tickets submitted through the contact form.📚 We support all popular file types, and your customers can attach

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Embed contact form on your store

by Irinel Neculita

👋 Hi all! Following-up after the release of the Contact Us page, you can now embed the contact form directly in your very own website! Go to your help center settings page, click on the Contact tab, under Email you will now see a new

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All the agents can now access the help center articles!

by Philippe Diep, Software Engineer

🔒 Until now, help center articles were limited to admins and lead agents only. We’re changing this to make article content read only for all agents role! Admin and lead agents will still maintain article editing permissions while the other

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Rules: BigCommerce filters

by Iustina Dumitru

We are happy to announce that we introduced BigCommerce filters in Rules. 🎉 From now on, you can automate your most common tasks using Gorgias even better. Use the BigCommerce data as filter for Rules, for example to send an auto-reply

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Redesign of the mandatory email capture in the chat

by Roman Fayzullin

If you use the “Always Required” email capture setting in the chat - we’ve prepared a very nice update for you! We redesigned the experience for shoppers, providing a more conversational entry point for shoppers to leave their email and

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Updated self-service statistics page

by Marwan Sentenac

We have updated the self-service statistics page to better visualize self-service volume by flow type, and interactions fully automated by self-service or served by an agent after self-service. You can now find self-service volume per flow

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When relevant, we're defaulting the message editor to macro search!

by Ricardo de Arruda, Software Engineer

Macro search will be displayed by default on tickets that can benefit from a macro, skipping that extra step of clicking on the ⚡️ icon. As soon as the change happens, agents will be shown a notification popup and will be able to either

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Macros: Review, edit and apply actions before the message is sent

by Romain Charbit, Software Engineer

You can now review and edit macro actions before applying them! Previously, upon selection of a macro from the macro list, some actions were applied immediately (e.g. adding a tag, assigning an agent, closing the ticket…) while some were

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BigCommerce native integration

by Alexandru Daineanu

🎉🎉🎉 We’re happy to announce the launch of our native BigCommerce integration. 🎉🎉🎉 Native integration - BigCommerce We are excited to announce that our native BigCommerce integration is finally here. Connecting your BigCommerce

BigCommerce native integration