Gorgias Updates

Introducing Ticket Fields in Beta 🏷️

by Ionut Zamfir, Software Engineer
Announcement
New feature
We're thrilled to announce the beta release of our latest feature: ticket fields! With ticket fields, you can now summarize every conversation in a structured way. You can create ticket fields specific to your business needs to get answers

πŸ”Ž Improved customer search based on order number

by Tudor Plugaru, Software Engineer
Improvement
We are excited to announce that we have released improvements to Gorgias search! We understand that finding customers based on their order number quickly and efficiently is crucial, and we have been working hard to enhance this process.

New Automation Settings

by Jan Szybowski
πŸŽ‰ We are thrilled to announce New Automation Settings! Since it is a significant change in how our settings are designed, we will proceed with a staged rollout. The new experience will start rolling out on Tuesday, March 28th, and should
Announcement
Improvement
New feature

Improved Chat Previews in Settings

by Dombi Botond
We are excited to announce an update to the chat settings that will make it easier to get a more accurate preview of your chat experience. With this change, you will be able to see exactly how your chat will look and feel before installing
Improvement

Chat Agent Avatar Customization

by Juan Carlos Quintero
More chat customization coming your way 🎨 We’re happy to announce a new feature to customize the Chat - you can now choose how to display your Agent’s name and avatar picture We have also revamped the upload section for the Company
Announcement
New feature

"Hide chat" toggle moved to preferences tab

by Dombi Botond
We've revamped the preferences tab for chat to provide you with a better experience. We've changed the order of the settings on the preference tab to ensure that the most frequently used options are front and center, making it even easier
Improvement

BigCommerce Create Order action

by Alexandru Daineanu, Full Stack Engineer
Announcement
New feature
πŸŽ‰πŸŽ‰πŸŽ‰ We’re excited to announce the launch of BigCommerce Create Order action. πŸŽ‰πŸŽ‰πŸŽ‰ Now you can create BigCommerce orders directly from Gorgias. The new and shiny, in-house Create Order modal provides all the features you need in one

Improved navigation in the Spotlight search

by Nikola Mijović, Senior Software Engineer
Announcement
Improvement
We are bringing you some improvements to the recently released Spotlight search! πŸ”Ž Tab order improvements We have heard your feedback and have inverted the tab order. The Tickets tab is now the first one, and then comes the Customers

Chat widget installation monitoring πŸ‘€

by Joris La Cancellera, Software Engineer
We are happy to share that we improved the status monitoring of the chat widget. We will now detect if it was not seen installed on your website recently. This will offer some benefits: The status column will now be more accurate (Online,
New feature