Gorgias Updates

www.gorgias.com

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Security improvements on Chat installation snippet

by Juan Carlos Quintero

We want to let you know that a new version of the Chat Widget Installation Snippet was recently released. We are now deprecating the numerical application ID in favor of an Alpha-Numeric application Key. Why are we making this

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Rules: BigCommerce filters

by Iustina Dumitru

We are happy to announce that we introduced BigCommerce filters in Rules. 🎉 From now on, you can automate your most common tasks using Gorgias even better. Use the BigCommerce data as filter for Rules, for example to send an auto-reply

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BigCommerce native integration

by Alexandru Daineanu

🎉🎉🎉 We’re happy to announce the launch of our native BigCommerce integration. 🎉🎉🎉 Native integration - BigCommerce We are excited to announce that our native BigCommerce integration is finally here. Connecting your BigCommerce

BigCommerce native integration

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SSO - Google and Microsoft SSO activation

by Alexandru Daineanu, Fullstack Developer

🎉🎉🎉 We are happy to announce that Google and Microsoft 365 Single Sign-On (SSO) is now live for all users. 🎉🎉🎉 This feature will be automatically activated on the majority of the accounts, which will lead to a smoother login on the

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New detailed view for third party apps

by Manuel Colasante

Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the

New detailed view for third party apps

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🤖 📚 Managed Rules are coming to your local Rule Library

“Rules can be a bit intimidating to create and edit.” If you ever thought that, this new feature has been designed for you. We wanted to take a step further into making automation even more accessible, improving on the off-the-shelf

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Reopening tickets when a message was not sent

by Clément Sirieix

Currently, when sending a message and closing a ticket, a 3rd party provider could reject it, leading to a loss of visibility for the given ticket. Now, when this event occurs the ticket will be reopened to let you address the issue.

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Remove tags from rules

You can now remove tags from your tickets using our new rule action. You can use this feature to set up a delayed answer to your customers using the following process for example: 1. Snooze a ticket and apply a “follow-up needed tag”

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More customization for the Help Center

by Joris La Cancellera, Software Engineer

We are delighted to announce that we released a couple of new customization capabilities for the Help Center product. You can now customize the banner text at your convenience, with or without a banner image Reposition the banner image

More customization for the Help Center