Gorgias Updates

www.gorgias.com

timestamp1738250381853

AI Agent Actions - Use ShipMonk information to create conditions

by Vlad Petrashkevich, Software Engineer

We’re excited to announce the addition of the ShipMonk information, available to be used in Action conditions. If you have the ShipMonk app installed and enabled, you will be able to determine Action conditions based on ShipMonk

timestamp1738246609327

🗃️ Archive your Macros to de-clutter and stay organized

by Jordan Miller, Product Marketing Manager

Say goodbye to cluttered Macro lists! We’re excited to introduce the ability to Archive Macros to help you stay organized and limit access to Macros that agents shouldn’t use. Why This Matters Admins and agents, we’re excited to help

🗃️ Archive your Macros to de-clutter and stay organized

timestamp1738245918659

Improved handover experience for tickets coming from Flows (Help Center and Contact Form) 💪

We’re excited to announce a quality-of-life of improvement to both customers and agents using Automate Flows 🙌 For customers going through a Flow who end up requesting further support, this is what the experience looked like

timestamp1737751980783

AI Agent Actions have undergone a significant revamp

by Zsófia Lele, Product Marketing Manager

With these AI Agent Actions updates, we’re making it easier to unlock Actions and automate more of your support tasks. On average, AI Agent already automates 14% more support conversations with Actions—and for top merchants, this goes up to

timestamp1737475210583

Customize Your Call Recording Notifications with Ease

by Denisa Dumitru & Matteo Silvestro, Software Engineer

We are excited to introduce our latest feature for Gorgias Voice users – Customizable Call Recording Notifications. This update empowers you to tailor call recording warnings to better align with your brand voice and improve the overall

Customize Your Call Recording Notifications with Ease

timestamp1737398041721

AI-Generated Guidance📝

by Bernie Goldenberg, Senior Product Marketing Manager

AI-Generated Guidance is now available for all Automate subscribers! It leverages your historical ticket data to create detailed instructional content for both your AI Agent and your CX team. It simplifies the process of building Guidance

AI-Generated Guidance📝

timestamp1737120783332

New Notifications to Help You Get Started with AI Agent!

by Fany Octavia, Software Engineer

We’ve introduced AI Agent Onboarding Notifications to make it easier for you to set up and enable AI Agent to start automating your tickets! What’s new? Step-by-Step Nudges: Receive tailored notifications guiding you through key

timestamp1736775219998

Gorgias chat on Shopify checkout and thank you pages!

by Miloš Danilović

About 70% of online shopping carts are abandoned. That means out of every 100 potential customers, around 70 won’t finalize their purchase. Just imagine how much more you’d earn if those potential buyers stuck around. This is why we’re

Gorgias chat on Shopify checkout and thank you pages!

timestamp1735206410755

AI Agent: add knowledge from your files

by Matthieu Bresson

We’re happy to announce that you are now able to upload your files as knowledge sources to be used by the AI Agent! For instance, if you had a PDF file describing your product returns and reimbursement policy, you can upload it so that AI