Gorgias Updates

www.gorgias.com

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New Notifications to Help You Get Started with AI Agent!

by Fany Octavia, Software Engineer

We’ve introduced AI Agent Onboarding Notifications to make it easier for you to set up and enable AI Agent to start automating your tickets! What’s new? Step-by-Step Nudges: Receive tailored notifications guiding you through key

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Gorgias chat on Shopify checkout and thank you pages!

by Miloš Danilović

About 70% of online shopping carts are abandoned. That means out of every 100 potential customers, around 70 won’t finalize their purchase. Just imagine how much more you’d earn if those potential buyers stuck around. This is why we’re

Gorgias chat on Shopify checkout and thank you pages!

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Improving Your Domain Verification Experience

by Neshat Korivand

Setting up email integrations just got a lot easier with our new Domain Verification Onboarding Wizard! What’s Changed? We’ve redesigned the process to address common frustrations and make domain verification smoother for

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Instagram Sub-Reply Mentions Are Now More Streamlined in Gorgias

by Neshat Korivand

We’re improving how sub-replies on Instagram comments—particularly those that @mention your page—are pulled into Gorgias. Below is a quick comparison of the old behavior versus our new and improved setup: Legacy (Broken)

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AI Agent: add knowledge from your files

by Matthieu Bresson

We’re happy to announce that you are now able to upload your files as knowledge sources to be used by the AI Agent! For instance, if you had a PDF file describing your product returns and reimbursement policy, you can upload it so that AI

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🔬Find What You Need in Seconds with Call Transcript Search

by Denisa Borţănoiu & Mehdi Dellagi

Find What You Need in Seconds with Call Transcript Search We are thrilled to announce our newest feature for Gorgias Voice subscribers - Call Transcript Search. This powerful update allows you to search for specific phone numbers or

🔬Find What You Need in Seconds with Call Transcript Search

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🌎 Expanding Voice and SMS Coverage

We are excited to announce that we are expanding the number of countries that you can send and receive messages from in Gorgias Voice and SMS. Note: This does not mean that we offer phone numbers to all of the countries listed. You can

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New categories for Quality Assurance

by Charles Jacquet

Better insights into your support quality across both AI and human agents We're excited to introduce more categories to our Quality Assurance framework. This update directly brings industry-standard QA categories into Gorgias, allowing you

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Save your statistics filters and other improvements

by Stan He, Product Manager

Save Time with Custom Filter Presets in Your Statistics Module We're excited to introduce Saved Filters, a highly requested feature that streamlines how you analyze your support data. Now you can save your most-used filter combinations and