Gorgias Updates

Introducing Phone Number Migration for WhatsApp Integration with Gorgias!

by Teodor Zait, Andrei Don, Adrian Ursu
Announcement
We're excited to announce that you can now seamlessly migrate your phone numbers from other 3rd-party WhatsApp integrations into Gorgias through our new self-service migration wizard. Why should I migrate? Migrating your phone number will

BigCommerce: Duplicate Order action

by Iustina Dumitru
Announcement
New feature
🎉 We are happy to announce another BigCommerce update. Now you can duplicate BigCommerce orders directly in Gorgias. Create an exact duplicate of an existing order or make some edits if needed: Add or remove products from an

Introducing Ticket Fields in Beta 🏷️

by Ionut Zamfir, Software Engineer
Announcement
New feature
We're thrilled to announce the beta release of our latest feature: ticket fields! With ticket fields, you can now summarize every conversation in a structured way. You can create ticket fields specific to your business needs to get answers

🔎 Improved customer search based on order number

by Tudor Plugaru, Software Engineer
Improvement
We are excited to announce that we have released improvements to Gorgias search! We understand that finding customers based on their order number quickly and efficiently is crucial, and we have been working hard to enhance this process.

New Automation Settings

by Jan Szybowski
🎉 We are thrilled to announce New Automation Settings! Since it is a significant change in how our settings are designed, we will proceed with a staged rollout. The new experience will start rolling out on Tuesday, March 28th, and should
Announcement
Improvement
New feature

Improved Chat Previews in Settings

by Dombi Botond
We are excited to announce an update to the chat settings that will make it easier to get a more accurate preview of your chat experience. With this change, you will be able to see exactly how your chat will look and feel before installing
Improvement

Chat Agent Avatar Customization

by Juan Carlos Quintero
More chat customization coming your way 🎨 We’re happy to announce a new feature to customize the Chat - you can now choose how to display your Agent’s name and avatar picture We have also revamped the upload section for the Company
Announcement
New feature

"Hide chat" toggle moved to preferences tab

by Dombi Botond
We've revamped the preferences tab for chat to provide you with a better experience. We've changed the order of the settings on the preference tab to ensure that the most frequently used options are front and center, making it even easier
Improvement

BigCommerce Create Order action

by Alexandru Daineanu, Full Stack Engineer
Announcement
New feature
🎉🎉🎉 We’re excited to announce the launch of BigCommerce Create Order action. 🎉🎉🎉 Now you can create BigCommerce orders directly from Gorgias. The new and shiny, in-house Create Order modal provides all the features you need in one