Gorgias Updates

Copy every Widget field ✂️📋

by Simone Basso
Announcement
New feature
We heard your resoundingly positive feedback and have now extended the copy-button functionality! The copy-button is now available on all standard Shopify-widget fields, and other integration widgets that you have enabled on the

Shopify: Voiding payments for canceled orders 🙅‍♂️

by Simone Basso
Announcement
Improvement
In aligning with Shopify’s behaviour, authorized payments will be immediately voided when an order is cancelled. This change aims to address the frustrating situation where merchants may encounter blocked transactions and have to wait for

Zendesk import now supports Ticket Fields

by Ionut Zamfir
Continuing our Ticket Fields saga, we are thrilled to announce that we have extended our Zendesk import capabilities to include ticket fields, allowing you to bring over all the valuable information stored in your Zendesk tickets
Announcement
Improvement

BigCommerce: Refund Order action

by Iustina Dumitru
Announcement
New feature
🎉 We are happy to announce another BigCommerce update. Now you can refund BigCommerce orders directly in Gorgias. When applying an order level refund you can: Specify the custom amount you want to refund Choose your preferred refund

Customize Chat Robot Icon 🤖

by Juan Carlos Quintero
We want to let you know that now you can customize the chat robot icon for automated messages. What to do You can go to the Appearance page of your chat and upload a company logo. That's it! The company logo will be used for the robot
Announcement
Improvement

New Support Performance Overview (beta)

by Charles Jacquet
Announcement
New feature
We are happy to announce that the new Statistics Overview page is live in beta. Thanks to this page, you will gain even more actionable insights about your CX at a glance! Optimize the customer experience based on their perspective Easily

Control ticket volume for Automation Add-On subscribers

by Narcisa Minca, Full Stack Developer
We’re thrilled to announce that we’ve added a new feature to chat to help you control your ticket volume. We believe this feature will help you reduce the flow of conversations, making your interactions with customers more efficient. This
Announcement
New feature

Introducing the new Automation Add-on billing structure

by Valentin Perret, Group Product Manager
Over the last two years, the Automation Add-on (AAO) grew from a small experiment to a powerful tool. Today, thousands of merchants use the AAO to instantly support customers, improve the shopping experience, and deflect repetitive
Announcement

Request a missing app

by Simone Basso
Announcement
Have you noticed any important apps missing from our App Store? Now you can easily share your feedback by clicking the Request App button. We're always looking for ways to improve, so please don't hesitate to let us know what we are