Gorgias Updates

Gorgias Updates

www.gorgias.com

⭐️ CSAT scores are now available in rules

by Charles Jacquet
We’re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! 🎉 You can now create rules based on your Customer Satisfaction (CSAT) scores! 🌟 This new capability
Announcement
Improvement

🚀 Boost Sales with AI-Powered Product Recommendations in Convert

by Matilda Lee
Announcement
New feature
Convert
Personalization just got so much easier. Get ready to boost your average order value and conversion rates with minimal effort with our newest feature: AI-powered Product Recommendations. Here’s what you can do with this new
🚀 Boost Sales with AI-Powered Product Recommendations in Convert

🆕 AI Agent In-Ticket Feedback: Reasoning 🆕

by Bernie Goldenberg, Senior Product Marketing Manager
The reasoning behind AI Agent’s behavior and why the internal QA failed is live and can be found within the ticket view! Not only will AI Agent share it’s reasoning for why it did not send a response, but also will share the drafted
Announcement

Set default email address

by Neshat Korivand, Senior product manager
We are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction
Announcement
New feature

Improve channels page and access to Automate settings in corresponding channel settings

by Itay Elgazar
We are thrilled to introduce a brand new design to the channels page as well as a new way to access the automate settings in a corresponding channel settings. The new design is intuitive, now all channels have the same relevance, so you
Announcement

Get notified when you are assigned to a ticket!

by Gorgias Product Team
You can now be notified when you are assigned to a ticket. Over the last few months we’ve been rolling out new notification types as part of an effort to ensure agents are always informed about important activity in their
Announcement

✨Top ?'s From Shoppers is Live!🙋‍♀️

by Bernie Goldenberg, Senior Product Marketing Manager
Top asked Questions from Shoppers transforms raw data into actionable content, making it an indispensable asset for any CX team looking to elevate their performance and customer engagement. This is an Automate feature that will aggregate
Announcement

AI Agent Actions for Recharge and Loop Returns

by Jordan Miller, Product Marketing Manager - Automate
Announcement
New feature
We’re excited to continue upgrading AI Agent with 3 additional Actions — now available in your account: Cancel subscription on Recharge Send Loop Returns portal deep link Send return shipping status from Loop Returns These Actions will
AI Agent Actions for Recharge and Loop Returns

Quick Responses sunset and turned into improved Flows 🚀

by Jordan Miller, Product Marketing Manager - Automate
Announcement
We’re saying goodbye to Quick Responses to prioritize Flows — a much more powerful alternative. While Quick Responses are no longer supported, you’re not losing any functionality. We automatically turned your Quick Responses into Flows.
Quick Responses sunset and turned into improved Flows 🚀