Gorgias Updates

Audit logs

by Alex Plugaru
Now you can see what every team member did in Gorgias on Tickets, Tags, Macros and Views. It's useful to answer questions like: who closed the ticket or created a macro. You can find the new Audit logs page in Settings -> Team members...
New feature

Disabling the away status on your chat

by Martin
You can now disable the away status on your chat! If you disable the away status, when you're away: the little circles next to your agents' faces will still turn orange, the displayed introduction text will still be the (customizable...
New feature

HTTP Integration logs

by Alex Plugaru, Co-founder & CTO
We've added a new HTTP integration logs page. You can now see the request logs when you setup a new integration or when an existing one stopped working.
New feature

Automate tickets with Shopify data

by Romain Lapeyre, Co-founder & CEO
Today, we're introducing the ability to use Shopify data to triage or respond to tickets. Here are some use cases from our customers that you can apply to your own business: Respond to most loyal customers first Don't miss last minute...
New feature

New signature field and keyboard shortcut

by Gorgias Team
Bio field We've just released a new field called Bio in the agent profile. You can use it to customize your email signature even more. New shortcut We've also released a new keyboard shortcut called "Go to the current view.". You can...
New feature

We are starting a changelog 📣

by Alex Plugaru
Today we're are thrilled to introduce our product timeline. The purpose of this timeline is to keep you informed about updates and changes we are continuously pushing to Gorgias. This includes new features, improvements, bug fixes but...
Announcement