Gorgias Updates

www.gorgias.com

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Call transcript summarization

by Nicoleta-Denisa Borţănoiu, Senior Software Engineer

We're excited to introduce the summarization of call recordings and voicemail transcriptions for Voice subscribers! 🎉 Now, when transcriptions are enabled, we’ll automatically generate a summary of your recordings. This summary will

Call transcript summarization

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Improving Tag Accessibility: Meeting WCAG Standards with Enhanced Contrast

by Antonio Lapa

In our commitment to building an accessible product, we’re enhancing the Tags component to meet WCAG (Web Content Accessibility Guidelines). Currently, tags allow for any color selection, which can make text challenging to read due to

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Introducing Custom Agent Ring Time And Call Wait Time ✨

by Matteo Silvestro

We’ve got some exciting news for Gorgias Voice subscribers! We know that every business is unique, and now your phone settings can be too! With our new features, you have more control over how calls flow to your agents: 🧑‍💼 Customize

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Edit Shopify Order Notes Directly from Gorgias!

by Neshat Korivand, Senior Product Manager

Managing customer orders often involves multiple team members—agents, warehouse workers, and brick-and-mortar staff. To streamline communication and reduce the need to jump between platforms, we've added a new feature that allows you to

Edit Shopify Order Notes Directly from Gorgias!

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📊 Revamped Tags report and other Statistics Improvements

by Charles Jacquet

A revamped Tags report 🥁 We have revamped the Tags report to bring the best of our new analytics stack: Aggregate data over up to 365 days. Use all the new filters (agent, Ticket Fields, etc.). Check the evolution of your tags over

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Meet Auto QA (Beta)⚡

by Felipe Gonçalves, Product Marketing Manager

With BFCM just around the corner, your team is about to experience a surge of customer inquiries. That’s why we’re excited to introduce Gorgias Auto QA in Beta! Imagine this: thousands of tickets flooding in—questions about promotions,

Meet Auto QA (Beta)⚡

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Collect shopper emails directly from Campaigns!

by Nicolae Godina

As a Convert customer, you can now collect shoppers' email addresses with our Email Capture Form 📧 Gathering email addresses helps you grow your customer list and keep in touch with shoppers through your email marketing tools. You can

Collect shopper emails directly from Campaigns!

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Simplify your Email setup with our new Forwarding wizard!

by Neshat Korivand, Senior Product Manager

We’re excited to announce a new wizard that guides you through the process of setting up your email forwarding to Gorgias in just a few steps. Follow clear instructions on connecting your support email. Set up email forwarding

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Never miss a reply! Notifications for new messages are here

by Gorgias Product Team

You can now receive in-app notifications when you get a reply on a ticket you’re assigned to! Don’t want to get notifications for certain channels? You can configure your personal notification settings via the notification settings page.