Gorgias Updates

www.gorgias.com

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Rule library

We are thrilled to announce a new feature for rules! The new Rule Library comes in to help you set up your automation process with pre-made rules that are just one click away! Available from the main Rule settings page, this library

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Custom actions in every widget

by Manuel Colasante

Here at Gorgias, we intend on making sure every interaction with a customer can be resolved directly from a ticket. In order to do so, we offer many integrations but we realized that sometimes you have to interact with services in ways that

Custom actions in every widget

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Create an IVR Phone with your existing Gorgias number

by Illia Petrov

We are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing the

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Self-service - Ability to select return quantity

by Robert Pamfile

We are happy to announce that we have improved the ability to return products as part of our self-service flows. When returning a product they ordered in multiple quantity, your customers can now choose the quantity of items they’d like to

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Hiding the chat on mobile screens

by Matthieu Bresson

We have added a new setting to allow you to hide the chat when your store is accessed on a mobile screen whose width is less than 768px. In your chat Preferences tab, it is located above the Auto-responder section and is disabled by

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Self-Service - Order details page

by Robert Pamfile

We are happy to announce that we have improved the order details your customers can see when using self-service on your website. Now, customers can quickly get a summary of all the important information regarding their order directly from

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Configuring the chat with query parameters

by Matthieu Bresson

As of today, it is possible to configure Gorgias Chat to open automatically on a given page and to pre-fill the user message with URL query parameters. The following parameters are available: gs_open_chat opens the chat as soon as the page

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Twitter Direct Messages

by Ionut Zamfir, Software Engineer

We are happy to announce that we now support Direct Messages for our Twitter integration. Advanced and enterprise customers can now receive and respond to Twitter direct messages from within Gorgias! How can I get started? Navigate to any

Twitter Direct Messages

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Enable self-service on specific chats only

by Nicolas Garnier, Product Manager

Are you interested in using our self-service portal but don’t want to enable it for all chats? You can now easily enable or disable the portal for specific chats. How to enable or disable self-service for a specific chat Go to a specific